Customer Comments

Technician went above and beyond to repair my furnace. He did not have the correct part needed for the repair yet found a way to modify a similar part in order to make the repair. Without this effort, I would have gone another night without heat.

Michelle - April 13, 2013

I was going to call and tell you how very pleased we were with our service call earlier this week. Eric was clean, friendly, wore his boot covers and was very efficient. We had been told that our 'drainage box' needed replacing because the end of the hose had broken away from the box (replacement would have been very costly) . Eric made a quick trip back to the shop to see if he could find a hose end for us. Failing that, he suggested that because our furnace is so close to our drain, he could eliminate all the hosing and fashioned pvc piping so that the water can flow directly into the drain. This was done quickly and neatly and serves the purpose perfectly!

We appreciate that our specific needs were attended to with honesty and efficiency. Therefore we would like to submit a commendation for Eric and an appreciation for a company that does business with integrity.

When we are given good service we do share it with others and have no hesitation to recommend One Hour Heating and Air Conditioning. It's good to know there are still companies who strive for excellence!

Brenda - April 8, 2013

I really appreciated the great job Garry and Barrett did installing our new hot water tank, I am used to doing jobs like this myself, but having fallen and cracked my ribs, just a few days before it was good to have someone else do, they looked after all clean up and I never had to go downstairs at all. The next day Shaun was out for our furnace servicing and was just as good, this was my first time ever paying someone to do the job and he did great.

Tim - March 19, 2013

The guys were very friendly. They were very organized and clean. I would definitely recommend this company (One Hour) to my friends or family. I'm a very happy customer.

Angela - March 13, 2013

The technician was courteous and provided helpful information, I always appreciate the fact that One Hour staff use shoe covers when in my home.

William & Margaret - March 6, 2013

I had heard a few negative things about your company but that was in the past. I found your service person to be very professional and he didn't try to con me into buying a new furnace.

Dan - February 25, 2013

Very nice personality. Answered my questions. Let me watch while checked the furnace.

Merv & Emma - February 13, 2013

The whole experience from start to finish was very professional. When I call for ,service help your operator was very helpful and set up an appointment quickly, The service tech. was also very professional, friendly and helpful, answering any of my questions to my satisfaction and helpful in getting a follow-up service appointment. Thanks a whole bunch One Hour.

Eric - January 15, 2013

Neil Zielke showed us all the options on getting a new furnace. It was really nice of him to come down and explain everything to us because it was emergency and we needed a furnace especially in this cold weather. We have dealt with One Hour Heating and Air Conditioning (when it was called Great West Heating or Furnasman) before so we knew who had to see about a furnace.

He gave us the outline on what furnaces were available, how they would work, how they would be installed, the warranties (which are very important to us), and the payment plans (we choose to use Manitoba Hydro loan plan) and so on. I would like to recommend One Hour Heat. and Air Conditioning to others if need be.

Thanks for all the help from the guys who install our furnace and to Neil for all his help too.

Bryan and Kim - January 17, 2013

We found Jason Church to be very professional in his work and also very polite. Jason also gave us advice on how to make our air cleaner more efficient.

Lou - January 11, 2013

Comprehensive furnace servicing. Clear explanation of work done. Realistic and honest recommendation for energy savings.

Kathy - January 3, 2013

Evan and Mike did a great job and were very professional installing new furnace and explaining operation of new thermostat.

Bill and Susan - December 20, 2012

Kelly Grift is an excellent adviso and helped me determine on a choice of proper furnace. The installers Ivan and Mike had the installation in about 3 hours. I am very pleased. Thank you.

Walter - December 19, 2012

To whom it may Concern:

I just wanted to let you all know what a great experience it has been working with everyone at One Hour Heating & Air Conditioning. From my initial phone call, meetings with the Home Comfort Advisor and with the installation over the last two days, things have been so easy.

Brian's efficiency and knowledge as well as his manner were an important part of our final decision to use One Hour. We appreciated the time he took with us and how quickly he got the ball rolling when we made a final decision.

Derek and Mark were hard working, extremely informative, happy and polite. They were punctual and were even okay with my 6 year old checking out what they were doing. They left my house cleaner than it was before they came, and walked me through all the necessary information for our new furnace and A/C. We greatly appreciate their work ethic.

Not to beleaguer the phrase, but, it has been a 'great experience' working with you! We will have no problems recommending One Hour to our friends and family.

Scott and Colleen

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